The Early™ Promise: Results & Well-being, Guaranteed.

Our Performance Promise

Lose at Least 5% of Your Weight, Or We Refund Your Program Fee.

We believe in our program's ability to deliver results. To stand by that, we have a clear set of success criteria that create a partnership between you and our care team.

To be eligible, you simply need to:

• Be a new member on a 3-month or 6-month Early GLP-1 based therapy program with a starting BMI of 27 or greater.
• Track Your Weight Consistently: Log your weight with the provided Early Smart Scale in at least 80% of the weeks in your program (e.g., at least 10 of 12 weeks).
• Log Your Meals Consistently: Log your meals on at least 5 days per week for 80% of the weeks in your program.

Our Promise: If you've met the criteria above and haven't lost at least 5% of your starting body weight (as determined by your first recorded weight in the Early app and your final weight taken within 7 days of your program's conclusion), you are eligible for a refund.

Our Safety Promise

Your Well-being Always Comes First. A Fair Refund If You Have to Stop.

Your health is our absolute priority. While GLP-1 medications are safe and effective for most, every individual is different. If you experience severe side effects, we have a straightforward and fair policy.

Here's our commitment to your safety:

• If you and your Early Doctor agree that you must discontinue the program due to medical side effects from your prescribed GLP-1 medication, you are eligible for a partial refund.
• Our program fee includes medication, which is delivered to you on a monthly basis.
• We will refund you for all medication shipments that have not yet been dispatched to you.
• Please note: For safety and regulatory reasons, the cost of medication that has already been delivered cannot be refunded.

How to Claim & The Details

Here you'll find the general terms and the simple process for making a claim.

This Offer Is Not Available To:

• Members who cancel their program before its completion date for non-medical reasons.
• Members who are found to be medically ineligible for GLP-1 medication during their initial doctor consultation (in this case, you will receive a full refund as per our standard policy).

General Conditions and Limitations

• This promise is applicable only to members enrolled in an Early GLP-1 based therapy program and is non-transferable.
• Eligibility for a refund is contingent upon adherence to your care team's guidance and good-faith participation in the program.
• Early reserves the right to investigate any claim to protect against fraud or abuse. The promise is void if there is any evidence of such activity.
• The terms of The Early™ Promise are subject to change without notice. All decisions made by Early regarding refund eligibility are final.

How Your Refund Is Calculated:

For both promises, the refund is for the total program fee minus the price/MRP of all medication that has already been dispatched to you. Our team will provide a clear, itemized statement with your refund.

How to Request a Refund:

If you meet the eligibility criteria for either promise, please email support@early.fit with the subject "Early Promise Refund Request" within 30 days of your program's end date. Our team will review your app data to verify adherence and process your request promptly.